Refund Policy

Returns & Exchanges

Please know that we understand that choosing the right décor for your home can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there. We want you to be thrilled with your purchase.

IMPORTANT:  With limited exceptions, customer is responsible for return shipping charges. Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund amount.

You can return most items for a refund within 15 days of delivery. Unless noted below, outbound shipping charges are non-refundable, and you will be responsible for all return shipping costs.

Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, Made to Order products, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled.

Returns/exchanges are not accepted on pillows or other bedding products.

We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.

Each returned item must be in its original condition and packaging to be accepted.

We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.

Refunds are generally issued within 5-7 business days after we have processed your return.


Defective Items

Please inspect your item upon arrival. All damage claims must be received within 48 hours of delivery.

If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution. We will send you replacement parts or accessories, replacing the item or issuing you a refund.  In such an event, there is no return shipping charges.