Refund policy
Order Cancellations
Because your order is processed as quickly as possible, there is a 24-hour window for order cancellation during our normal business hours. Please call Customer Service at (507) 556-4433 or email us at info@thekozyplace.com immediately if you have placed an order in error. If the cancellation request occurs more than 24-hour after the order is placed, or outside of our normal business hours, the order will be delivered, and must be processed as a return upon delivery.
Returns & Exchanges
Please know that we understand that choosing the right décor for your home can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there. We want you to be thrilled with your purchase.
IMPORTANT: With limited exceptions, customer is responsible for return shipping charges. Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund amount.
You can return most items for a refund within 15 days of delivery. Unless noted below, outbound shipping charges are non-refundable, and you will be responsible for all return shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at info@thekozyplace.com.
Damages and issues
Please inspect your item upon arrival. All damage claims must be received within 48 hours of delivery.
If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution. We will send you replacement parts or accessories, replacing the item or issuing you a refund. In such an event, there is no return shipping charges.
Exceptions / non-returnable items
Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, Made to Order products, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled.
Returns/exchanges are not accepted on pillows or other bedding products.
We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
Each returned item must be in its original condition and packaging to be accepted.
We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds are generally issued within 5-7 business days after we have processed your return