Shipping policy

SHIPPING POLICY

We offer free shipping on all orders. Due to carrier shipping constraints, we may face extended shipping timelines on certain items. We have extended our returns timeframe to accommodate any issues.

Order Processing

In some cases, there will be a delay from when your shipping label is created, and when the carrier actually picks up the item from our warehouse. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please note, it may take up to one week for this item to leave our facility. Items ordered together may not arrive in the same box. After your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

 

Shipping

We are unable to ship to P.O. and A.P.O boxes.

Furniture and other oversized items travel via freight carriers which have extended processing and delivery times of up to one additional week. Rural and island deliveries have limited routes and delivery times may take longer than usual. In-stock items arrive approximately by the timeline noted above. To explore options to expedite or schedule delivery of a Doorstep item that is not on backorder, please contact us prior to placing your order.

 For any inquiry, please contact us at info@thekozyplace.com or (507) 556-4433.